Refund policy

We offer a 30-day money-back guarantee, which means you have 30 days after receiving your order to request a return and a refund, no justification needed.

You can try your leggings on and wear them to see the effect for yourself. To be eligible for a return, please send them back clean and undamaged (no stains, odors, tears or alterations). You will also need your order number or proof of purchase.

To start a return, contact us at Lycelliacontact@gmail.com. Please note that returns will need to be sent to the following address: 372 Morin Avenue, Sudbury, ON P3C 5A5, Canada

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs: if your item is defective, damaged or if you received the wrong item, we will send you a prepaid return shipping label at no cost to you. For any other return (for example, if you changed your mind or the effect wasn't what you expected), return shipping is the customer's responsibility, and the cost of return shipping is not refunded. We recommend using a tracked shipping method, as we cannot be responsible for returns that are lost in transit.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at Lycelliacontact@gmail.com.