Shipping policy
Where we ship
We currently ship to the United States and Canada.
Fulfillment and carrier
Orders are prepared and shipped by a partner fulfillment provider. The carrier is confirmed when your order ships. Items ship from overseas.
Delivery time
Estimated delivery is 5 to 10 business days from the date you place your order. Orders placed on weekends or holidays are processed on the next business day.
Delivery times are estimates and may vary during peak periods (holidays, sales, flash sales) or because of customs or carrier delays.
Order tracking
A tracking number is provided for every shipped order and sent to you by email once your package ships. You can follow your delivery on the carrier's website or on www.17track.net.
It can take 24 to 72 hours after you receive your tracking number for it to become active. This is completely normal.
Shipping costs
Shipping is free on all orders, with no minimum purchase.
Customs, duties and taxes
Because items ship from overseas, import duties or taxes may be applied by customs authorities on delivery. Any such charges are the customer's responsibility and are not included in the prices shown on our site.
Items shipped separately
If you order several items, they may ship separately and arrive in different packages, each with its own tracking number sent by email. This is completely normal.
Standard shipping only
We offer standard home delivery only. The following are not currently available: pickup point delivery, in-store pickup and express delivery.
Lost, damaged or missing packages
If your package has not arrived within the estimated time, please:
1. Check your tracking status on the carrier's website
2. Wait 3 more business days
3. Contact our customer service at Lycelliacontact@gmail.com with your order number
If your package arrives damaged, keep the package and original packaging, take photos and contact us within 48 hours of delivery.
If a package is officially lost by the carrier, we will work with you on the best solution (reshipment or refund).
Order cancellation
Because orders are processed immediately by our fulfillment provider, orders cannot be canceled once placed, even before shipping. Please double-check your shipping address, size and color before completing your purchase.
Incorrect shipping address
If you notice a mistake in your shipping address, contact us immediately at Lycelliacontact@gmail.com. We will do our best to correct it before shipping, but we cannot guarantee this if your order is already being processed. Lycellia is not responsible for non-delivery caused by an incorrect or incomplete address provided by the customer.
Customer service
For any shipping question: Lycelliacontact@gmail.com
Our team aims to reply within 24 to 48 business hours.